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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.6 Manage Deposit Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage Deposit Charges Detailed Process Model Description
1.1 Evaluate Customer Account Eligibility for Deposit Bill.
1.2 Enter Specific Data for Deposit Bill Segment
1.3 Request Generate New Deposit Bill Segment
1.4 Determine Bill Period
1.5 Calculate Deposit Bill Segment Amount and Create Bill Segment
1.6 Calculate Prorated Deposit Bill Segment Amount and Create Bill Segment
1.7 Create Financial Transaction
1.8 Add Final Bill Switch for Bill Segments
1.8.1 Format Online Presentation
1.9 Review Bill Segments
2.0 Request Changes for Recalculation of Deposit Bill
2.1 Update Information
2.2 Request Delete Bill
2.3 Delete Bill
2.4 Request Delete Specific Bill Segments
2.5 Delete Bill Segments
2.6 Request Freeze Bill Segments
2.7 Freeze Bill Segments
2.8 Request Re-Bill Bill Segments
2.9 Update Bill Segments to Pending Cancel and Create New Bill Segments
3.0 Request Undo Rebill Bill Segments
3.1 Delete New Segments and Return Original Bill Segment to Frozens
3.2 Request Cancel Frozen Segments
3.3 Update Bill Segments to Pending Cancel
3.4 Request Undo Cancel Bill Segments
3.5 Return Original Bill Segments to Frozen
3.6 Request Finalize Cancel Bill Segments
3.7 Update Bill Segments to Canceled
3.8 Request Add Bill Messages
3.9 Add Bill Messages
4.0 Request Complete Bill
4.1 Create Bill Message
4.2 Create Bill Messages Based on Configuration
4.3 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount
4.4 Determine Due Date and Credit Review Date
4.5 Apply Deposit Refund Method
4.6 4.3.1.1d Manage Autopay
4.7 Create Additional Required Bill Messages
4.8 Update Bill with Completion Details
4.9 Review Bill
5.0 Make Necessary Changes for Bill
5.1 Request Reopen Bill
5.2 Update Current Bill to Reopen
5.3 Request Changes to Impact Balance
5.4 Update Balance
5.5 Extract Bill for Delivery
5.6 Produce Bill
5.7 Send Bill to Customer
5.8 Receives Bill
5.9 Select Accounts for Open Bill Cycle
6.0 Check Eligibility for Batch Billing
6.1 Highlight Bill Segment Exceptions
6.2 Highlight Bill Exceptions
6.3 Identify Bill Segments in Error Status
6.4 Create Bill Segment Exceptions To Do
6.5 Evaluate and Investigate Error
6.6 Resolve Error
6.7 Update Data
6.8 Request Complete To Do
6.9 Complete To Do Entry
7.0 Identify Bills in Error Status
7.1 Create Bill Exceptions To Do
Installation Options - Control Central Alert Algorithms
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